Help

We're here to help

Create a ticket or get instant answers to commonly asked questions

Extensive support

You can always ask for our assistance. Just put your item into our chart or email, and we will answer immediately.

Comprehensive manual

On this page you can familiarize yourself with the connection features, and in the Demo mode, familiarize yourself with your account

Reasonable price plans

You can choose the price plan according to your website, basing on the number of website visits. We have options for both small websites and global projects.

How to set everything up? Guide

1 After signing in and payment, you will receive an email message with your GTM script on the next business day. Post the script on your website following the instructions in the message.
 
What for?
To analyze the visitors (and to detect clicks) we should collect the data from your website. For this reason, we install some counters on your website using Google Tag Manager. It is safe and will not affect your website functionality. The data is collected 24/7 and recorded in our server storage for subsequent analysis. As we collect information from many websites to detect clicking, we deal with huge amounts of data so we can continuously fine-tune the algorithms.
 
If your site is based on one of the popular content management systems, please use the GTM installation links below:
  1. How to install GTM on Tilda?
  2. Ho to install GTM on Wix?
  3. How to install GTM on WordPress?

2. After installing the counter by Google Tag Manager on your website, we will receive the data and store it on our server in real-time. We record all the details: the source, session duration, mouse movements, PC specs, frequency of visits, etc. As much data we collect, as much as detailed analysis is performed. Do not worry, we never disclose your information to any 3rd parties. Moreover, we regularly clean our storage; otherwise, the amount of information available would be excessive.

3. Ask your programmer to check the website for JavaScript errors. Certain errors can affect the script downloading, including Google Tag Manager that we use for getting information from your website. In Chrome browser, use the Developer Console tab (F12)

The common errors preventing the script from running normally are presented in the screenshots above. “TypeError” errors are crucial.

4. After the installation of our GTM script, please make sure that the matomo.js script is loaded to the website. In Chrome, use the Network tab. Switch to the JS interface only, reload the page, and check that matomo.js is on.

The rest of the GTM settings are controlled by our experts. We can give you an access password BEFORE the installation so you can be confident the password does not damage the website.
 
Our objective is to disable context ads for clickers (and show it only to the real site visitors to avoid click fraud). That is why we need to programmatically access Google.Adwords to manage who will be shown the ad.
 
For this, a request is sent to grant API access to your Google.Adwords. To protect your Google.Ads please indicate your account ID as you sign up, e.g.: 987-170-0825. Your ID is available in your Google.Ads profile in the top right corner next to the account name. Please note the ID format:XXX-XXX-XXXX, where X is a digit.
 
After enabling the access, in a couple of hours, you will receive an email sent to the email address linked to your Google.Ads account. The message will ask if you want to grant access to your ads account.
Just follow the instructions in the message. Why do we need this? To automatically send the information about any identified bots to Google.Ads to block its ads (and only for this!). Please note you can revoke the access at any time.
After the access is granted, the identified IP addresses of the bots will be automatically sent to your ad campaigns.
 
After you’ve successfully installed Google.Ads protection feature so our system protects your campaigns from click fraud, you can check its performance in your Google.Ads account settings as shown below. You should see bot IPs being automatically added to the exclusion list.
 
clickfraud.dev

Important notice: please carefully read the following. Since Google does not automatically generate proper links to target pages, the protection algorithm cannot identify navigating through clicking an ad and tell it from normal navigation. You should set up the proper Google link generation (unless you’ve done this) as specified below. Alternatively, you can block all the ad users in the Block Accounts section of your profile.

How to generate links to your target pages:

1. Make sure the page DOES EXIST, and the link opens the right page, not: 

      a. an empty page

      b. a filler page generated by the CMS or the server engine

      c. redirected to the home page.

As you generate links to the “target pages” in Google.Ads, specify a number of parameters after a valid link:

utm_source=google utm_medium=cpc utm_campaign=net|{network}|cid|{campaignid} utm_content={creative} utm_term={keyword} placement={placement} adposition={adposition} matchtype={matchtype} device={device} the values in braces are automatically replaced with the user and navigation parameters as the link is followed.

During forming of the links to “Landing pages” in ADS Google, the following set of parameters should be indicated:

1) utm_source=google
2) utm_medium=cpc
3) utm_campaign=net|{network}|cid|{campaignid}
4) utm_content={creative}
5) utm_term={keyword}
6) placement={placement}
7) adposition={adposition}
8) matchtype={matchtype}
9) device={device}
 

The parameters are separated with “&”. “?” is placed at the beginning of the parameter sequence.

If some of the parameters already exist in the link, another “?” is not included.

 
 
OR
 

In the second example, the initial link already contains the “page_id” parameter and its value “14567”/ Therefore, “?” is already in the link and there is no need to add it. Just separate the existing parameter from the new ones with”&”

Except standard Google.Ads setting, you can adjust also additional setting that can match you tasks better concerning protection from clicking. In the part “Blocking management” in your private account you can set behavioral factor and blocking all the users who followed your ADS.
clickfraud.dev
Behavioral factors monitoring.
 
Choose “Behavioral factors monitoring” option in order to block users (bots) that do not match the following parameters:
1.1. Check only ADS session. During choosing this option all the rest behavioral parameters will take under account only ADS visits and will block their IP.
1.2. If session did not achieve minimal quantity of clicking then the parameter is ignored (if it is = 0, the parameter is ignored). For example, if user followed ADS but made one click, then the system will block them for the future.
1.3. Minimal session is counted in seconds, the sessions that did not reach that minimum are blocked (if it is =0, then it is not used). For example, if the user followed the link of ADS, but spent there less than 10 sec, the system will block him.
1.4. Max quantity of visits per day. If the quantity of the visits per user is more than this amount, it will be blocked (if it is = 0, than it is not used). For example if a user followed the link more than 3 times a day, the system will block him. Important – if a user (bot) reaches any of the indicated parameters than the system blocks him in the future. 
 
Blocking of ADS users. At the moment of connecting this option, all the visits of the web site, marking like ADS, will be blocked automatically. It means that who made a click form the certain IP-address, will never see it any more

Common questions

We made a list of the common questions.

As our research and global experience show, on average 25% of the ad budget is wasted through click fraud. The value greatly depends on the competition in the specific market segment. For instance, the click fraud rate is lower in the b2b segment than in the b2c segment: the competition is not as intense, the click rate is lower.

No. You post a code on your website. The code only sends us extended information about your site visitors for subsequent analysis. Should our servers fail to respond, we just miss your data, but your website would operate seamlessly… No, we do not affect your site performance!

 

You access your account where we regularly (several times a day) publish the fraud detection info for your website. Here is a link to your account (just sign up, and set up your website)

“Clickfraud protection works great, I advise everyone! Previously, half of the budget was spent on advertising, now I forgot about it”
Sara
Client
Can’t find what you need? Our customer care team is here.